Knowing the Vanilla team is helping and supporting us is reassuring.

When one of the region’s power stations was in need of IT support they turned to one of the UK’s leading enterprise software specialists – Vanilla Solutions.

Lynemouth Power Ltd, based on the Northumberland coast, is currently undergoing a conversion project, from coal to biomass generation. The conversion is due to be completed and the new power station commissioned this year.

The project, which includes a new facility at Port of Tyne, has had IT implications for the company which runs Lynemouth Power Station.

The company’s two-man IT team had been depleted when Applications Analyst Chris Wharton left to join Vanilla Solutions.

Lynemouth Power had looked around for the right level of IT support and several companies produced quotes for the work – but they chose Vanilla Solutions.

Vanilla had provided Lynemouth with urgent IT support and the level of service provided and the depth of knowledge, particularly around Lynemouth’s IFS applications, were factors in Lynemouth’s decision.

Chris had been at the power company for nearly five years and was jointly responsible for running its IT operations. He maintained and configured the company’s IFS application which provided Lynemouth with its maintenance scheduling, finance, procurement and HR functionalities and also helped with the implementation of Microsoft Sharepoint 2013.

“We’d previously worked with Vanilla, and obviously we knew Chris, so we spoke to Vanilla Solutions about contracting the team for a set number of hours and an agreement was reached,” said Dean Huddleston, IT Infrastructure Analyst at Lynemouth Power.

Because of the conversion project, it is a particularly busy time for Lynemouth, now owned by Czech-based energy company Energetický a průmyslový holding (EPH).

“Our business now also involves a new site at Port of Tyne so it is vital we have the IT support we need and Vanilla Solutions were working with us again within six weeks of Chris leaving. The IFS application is important to the smooth running of the company, so we have to get it right and knowing the Vanilla team is helping and supporting us is reassuring. They’ve also been working on Sharepoint with us too.