How we protect your data

This privacy policy sets out how Vanilla Solutions Ltd uses and protects any information that you give Vanilla Solutions Ltd when you use this website.

Please read the following carefully to understand our views and practices regarding your sensitive information and how we will deal with it. For the purposes of the Data Protection Act (‘the DPA’) and the EU General Data Protection Regulation (‘the GDPR’), sensitive information includes what is defined as your ‘personal data’.

Who we are

Our website address is: https://vanilla.tech

Our business address is: Vanilla Solutions Ltd, The Cedars, Bigby Road, Brigg, North Lincolnshire, DN20 8HH.

What personal data we collect and why we collect it

Contact information

If you submit an enquiry through our website the information you enter into the form is sent to us. We only collect the basic information required to establish the nature of your enquiry and to give a means of responding to you.

Mailing list

If you sign up to our email newsletter we will collect your email address. We will store your email address on our mailing list permanently or until your tell us you’d like it to be removed.

Every email we send will contain a link you can use to visit a page that allows you to update your preferences and unsubscribe to our list.

Our emails are delivered to you using MailChimp and you can view how MailChimp handle your personal data by visiting their website here.

Embedded content from other websites

Pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google Analytics to anonymously track usage of our website. We use data from Google Analytics to improve our services. The data we collect is not personally identifiable.

The information we collect includes:

Technical information

Including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

Information about your visit

This includes the full Uniform Resource Locators (URL), clickstream to, through and from our Website (including date and time), pages you have visited, page response times, download errors, length of visits to certain page and page interaction information (such as scrolling, clicks, and mouse-overs).

Who we share your data with

The information and content held on our Website is deployed geographically to maximise user experience. All information that could identify individuals within the European Union is stored exclusively within the European Union. We will never share your user information with third parties for promotional purposes.

Our website is hosted by SiteGround. You can view their terms and policies online.

For security reasons, we backup all of our website data once each day. We don’t collect or share personally identifiable data with any third parties. All backups are securely stored within the EU for a period of 30 days after which time they are deleted. We use a service called ManageWP to provide this service and you can view their privacy policy online. We keep these backups in a secure off-site location for a period of one month. After this time they are deleted.

How long we hold your information for

We have procedures in place to regularly review every twelve months what personal data we hold. If you have not interacted with us or accessed our services during this or the subsequent period then we will delete your personal data from our systems, but will send you an email first informing you of our intention to do so. Of course, you have the right to be forgotten at any point and can find out more about this in the ‘What rights you have over your data’ section below.

How we protect your data

We have security measures in place to protect our website and your data. These include:

  • A web application firewall and login protection to prevent malicious access to our website
  • Daily security scans and 24/7 monitoring in place to detect issues before they become problems
  • Timely updates to software including security fixes
  • Daily backups of all website files and data, kept for one month then deleted

What data breach procedures we have in place

Should we be subject to a data breach we will contact any person whose personally identifiable data has been compromised and inform them within 48 hours of the breach.

Our cookie policy

If you’d like to manage you use of cookies or completely turn off cookies then you can find out how to do so by using the link here. Please note that if you do limit of block cookie use on our Website the functionality of both the Website and our services will be affected.

Our Website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the website, you agree and consent to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

This section describes what cookies are and what their use means to you. At the end, we’ve included some links to help you research cookies and their impact, and how you can use your web browser to control the way it manages cookies.

We use the following types of cookies:

  • Strictly necessary cookies – these are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website, use a shopping cart or make use of e-payment system.
  • Analytical/performance cookies – these allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.

More information about cookies

If you’d like to find out more about cookies and their use, the website All About Cookies provides more information about what they are and how they work.

Third Party Links

Our website may contain links to other websites provided by third parties not under our control. When following a link and providing information to a third-party website, please be aware that we are not responsible for the data provided to that third party. This privacy policy only applies to this website so if you follow links to other websites you should read their own privacy policies.

What rights you have over your data

You have the right to find out about what information we hold about you. You can exercise that right by contacting us and we will send you any request for information in a suitable electronic form within 30 days. To make a request for information please contact info@vanilla.tech and a member of our team will be in touch.

If your personal data is incorrect then you have the right to rectify this information and ensure that it is accurate and up to date. If your data is incorrect then please contact us at the email address above and a member of the team will rectify this on your behalf.

You have the right ‘to be forgotten’ and to have your personal identifiable information permanently deleted from our systems. Again, if you would like to exercise this right then please contact us at info@vanilla.tech.

There will be no charge made for reasonable electronic access to your information, your right to rectification or for your right to be forgotten from our systems.

Privacy Policy Changes

Although most changes are likely to be minor, we may change our Privacy Policy from time to time. We would encourage visitors to frequently check this page for any changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Our contact information

If you have any questions about our privacy policy you can contact us on info@vanilla.tech.