Fixed-monthly fee, guaranteed service level agreement, proactive monitoring and housekeeping.

Structured IFS support provides access to our expertise, governed by agreed service levels to provide you with the help and assistance you need when you need it. We build an agreement with you that includes the support areas you require and apply a simple, fixed monthly fee for unlimited assistance with no hidden costs.

Our structured support service is delivered from our Support Centre in Newcastle upon Tyne, so UK-based staff will take care of you. Every structured support customer has a dedicated Support Manager who’ll meet with you regularly to ensure that we meet or exceed our Service Level Agreement and add real value to your business.

Each structured support agreement begins with an on-site support study, where we interview your key users, understand your processes and value drivers and get to grips with existing challenges.

The Benefits of Vanilla’s Structured Support for IFS

  • Daily monitoring of your IFS Applications™ System
  • Priority support governed by a service level agreement
  • Dedicated Support Manager to regularly review the service and your requirements
  • Functional and technical capability to provide the expertise you need
  • Testing and installing patches and updates
  • IFS administration & housekeeping activities
  • Flexible support hours that suit your business and needs
  • Fixed monthly fee

If your business is in need of external IFS support, contact us.

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