Certainty that we'll be there when you need us the most
Structured support is designed to be a long-term relationship, where we get to know your business.
Our structured support offers more certainty and you can be sure that we’ll own your issues until we solve them. We build an agreement with you that includes the exact features you want and apply a simple, fixed monthly fee for unlimited assistance with no hidden costs.
Our structured support service is delivered from our Technology and Support Centre in Newcastle upon Tyne, so UK-based staff will take care of you. Every structured support customer has a dedicated Support Manager who’ll meet you regularly and will ensure that we meet or exceed our Service Level Agreement and add real value to your business.
Structured support is designed to be a long-term relationship, where we get to know your business. Each structured support agreement begins with an on-site support study, where we interview your key users, understand your processes and value drivers, and get to grips with existing challenges.